Frequently Asked Questions

All Pro Technical Service reviews the substrate, message content, and required print area, production line speed, print quality requirements, and manufacturing environment. Budget and total cost of ownership are also factored into the recommendation. Contact All Pro Technical Service for application-specific guidance.

In many cases, yes. Reiner or Markopoint handheld printers may suit portable marking applications, smaller-scale operations, or small/tight production spaces. All Pro Technical Service reviews your manufacturing requirements before recommending equipment.

Use OEM consumables or alternatives recommended by All Pro Technical Service. The ink and makeup fluid (solvent) must suit the printer and application. Contact All Pro Technical Service to confirm compatibility before changing consumables.

All Pro Technical Service operates from one location in St. Charles, Missouri, with a factory-trained technician based in Dallas. Our technicians travel to customer facilities nationwide. Technical phone support can also help with questions, troubleshooting recommendations, files, documentation and videos.

Provide the printer manufacturer, model, serial number, and the exact message shown on the display or the malfunctioning issues you are noticing.

All Pro Technical Service can refurbish an existing Leibinger or legacy Linx printer, where supported, through its Refurbishing Program. Refurbished printers may be available for sale. Contact All Pro Technical Service to review options.

Industrial marking and coding is the process of printing product information directly onto packaging or products during manufacturing. This may include expiration dates, batch numbers, lot codes, serial numbers, barcodes, QR codes, and traceability information. Accurate coding helps manufacturers meet regulatory requirements, improve inventory tracking, support product recalls, and maintain brand consistency.

The best coding technology depends on several factors, including your budget, production speed, packaging material, print quality requirements, operating environment, and maintenance expectations. Continuous inkjet (CIJ), thermal inkjet (TIJ), laser marking, and high-resolution inkjet systems each offer different advantages based on the application.

Getting expert advice on choosing the right technology for your production line should come not from a salesman trying to sell you the latest gadget, but from a trusted service provider such as All Pro Technical Service who understands your production needs, application and budget.

Continuous Inkjet (CIJ), Thermal Inkjet (TIJ), case coding printers, and laser marking systems each offer different advantages depending on the application.

Continuous Inkjet (CIJ) printers are designed for high-speed production lines and can print on a wide variety of materials.

Thermal Inkjet (TIJ) printers provide high-resolution printing with minimal maintenance for specific applications. However, they are not the right solution for every packaging application. For example, some case coding applications require a 4" × 6" print area, which TIJ printers cannot produce.

Case coding printers are designed for printing large text, graphics, barcodes, and other information on corrugated cases and secondary packaging.

Laser marking systems create codes without using inks or solvents, making them a preferred choice for manufacturers who want to avoid consumables while meeting their production requirements.

The best technology depends on your production line, application requirements, packaging material, print size, line speed, and budget. A trusted service provider can help you select the most appropriate solution for your operation.

Industrial marking and coding solutions are used across a wide range of industries, including food and beverage manufacturing, pharmaceuticals, medical devices, cosmetics, chemicals, automotive, electronics, plastics, packaging, consumer goods, metal manufacturing, metal finishing, and industrial manufacturing, where product identification and traceability are essential. They are also commonly used for printing on metal sheets and machined metal parts.

Industrial printers can print graphics, expiration dates, best-before dates, manufacturing dates, lot numbers, batch codes, serial numbers, barcodes, QR codes, logos, shift codes, product identifiers, and regulatory information on a wide variety of packaging materials.

Many printer issues can be resolved through professional diagnostics, component replacement, calibration, or preventive maintenance. If the equipment still meets production requirements, repairing the system is often more cost-effective than replacing it. An experienced technician can evaluate the condition and recommend the most practical solution.

Common indicators that an industrial coding printer needs maintenance include the service light turning on, faded or inconsistent print quality, missing characters, clogged printheads, recurring error messages, excessive ink consumption, unplanned downtime, startup failures, or reduced coding accuracy. Addressing these issues early helps prevent costly production interruptions.

Maintenance schedules vary depending on production hours, operating conditions, equipment type, ink type, and plant environment. At All Pro Technical Service, we follow the manufacturer's recommended service intervals to help ensure reliable performance and maximize equipment lifespan. While many manufacturers recommend preventive maintenance every six to twelve months, high-volume production facilities or demanding operating conditions may require more frequent inspections to maintain optimal performance.

Yes. Modern industrial coding systems can print on cardboard, corrugated boxes, plastic, glass, metal, aluminum, paper labels, flexible films, pouches, bottles, cartons, and many other packaging materials. The ideal technology depends on the substrate and production environment.

Preventive maintenance reduces unexpected breakdowns, improves print quality, extends equipment life, lowers repair costs, minimizes production downtime, and helps maintain consistent coding accuracy throughout the manufacturing process.

Some industrial printers are designed to stop working until the preventive maintenance is performed.

During a preventive maintenance visit, an All Pro Technical Service technician will also install any available software updates and provide recommendations to help optimize your printer's performance and reliability.

Important considerations include production speed, print resolution, packaging material, code durability, maintenance requirements, available production space, integration with existing equipment, operating costs, total cost of ownership, and long-term technical support. Evaluating these factors helps ensure you choose a coding solution that meets your production requirements while delivering long-term value.

Industrial coding equipment prints unique identifiers such as lot numbers, serial numbers, barcodes, and QR codes that allow manufacturers to track products throughout production, distribution, inventory management, and product recalls while supporting regulatory compliance.

Professional service and support typically include equipment installation, operator training, preventive maintenance, troubleshooting, onsite repair, bench repair, replacement parts, software updates, calibration, technical support, and ongoing production assistance.

All Pro Technical Service does not always have to come onsite to assist you with service and support. In many cases, a call to the technical support line will connect you with a technician who can answer questions, provide troubleshooting recommendations, share files, documentation, videos, and much more.

Independent providers, such as All Pro Technical Service, can recommend solutions based on your production needs and budget rather than a single manufacturer's product line. As an independent provider, All Pro offers refurbished equipment for sale as well as rental units to provide greater flexibility for your operation.

In addition, independent providers typically have lower overhead costs, allowing those savings to be passed on to customers. Combined with multi-brand expertise, responsive technical support, personalized service, and customized maintenance programs, this approach helps manufacturers receive the right solution at the best overall value.

Downtime can be minimized by implementing preventive maintenance, using OEM consumables or consumables recommended by All Pro Technical Service, training operators, replacing wear components before failure, performing routine inspections, keeping essential spare parts available, and scheduling regular equipment servicing with your trusted technicians from All Pro Technical Service and following their recommendations. These proactive measures help maximize equipment reliability and keep production running efficiently.

Yes. All Pro Technical Service sells, services and supports Leibinger continuous inkjet printers as a Leibinger certified distributor. The right Leibinger model depends on substrate, line speed and print quality needs. Each printer’s features and the available budget also guide selection.

Leibinger’s automatic nozzle sealing technology reduces daily cleaning requirements. Routine care and Preventative Maintenance should still follow the manufacturer’s instructions for the printer and application. All Pro Technical Service can explain the care requirements for the selected model.

The required print-area size is the primary consideration when selecting a Squid CoPilot high-resolution printer. All Pro Technical Service reviews the message dimensions, packaging material, production speed and budget. This application review helps identify the CoPilot model that fits the printing requirements.

Yes. Squid CoPilot high-resolution printers support case-coding applications involving text, barcodes, logos and graphics. All Pro Technical Service reviews the complete message and available print area before recommending a configuration. The selected printer and ink must suit the case material and production conditions.

A suitable Leibinger continuous inkjet printer can print on the lid, shoulder, side or bottom of a bottle. All Pro Technical Service evaluates the material, print position and number of lines in the message before recommending equipment.

Leibinger continuous inkjet printers can mark pipe made from PVC, HDPE, ABS and metals, including copper. All Pro Technical Service evaluates the material, required message and production conditions before recommending a printer and ink.

Have the printer manufacturer, model, serial number and exact message shown on the display available. Also describe when the problem occurs and the type of ink being used. If no message is displayed, say so and describe the symptoms. Print samples or photographs can help All Pro Technical Service understand the issue.

An illuminated service light indicates that Preventative Maintenance is due. Contact All Pro Technical Service to discuss the appropriate service. Provide the printer manufacturer, model, serial number and exact message displayed. All Pro Technical Service follows the manufacturer's recommended service intervals. Timing also depends on production hours, ink type, plant environment, operating conditions and equipment type.

No. Flushing old ink and makeup fluid (solvent) and refilling with fresh supplies is only part of Preventative Maintenance. The full service follows the manufacturer’s requirements for the printer. All Pro Technical Service also provides available software updates, where applicable, and service recommendations during the visit.

All Pro Technical Service offers repair services for supported printers purchased from another supplier, where the manufacturer and model are supported. Factory-trained technicians provide service for supported Leibinger and Linx continuous inkjet printers. Contact All Pro Technical Service to confirm the available service options for the specific equipment.

Yes. All Pro Technical Service accepts supported printers and components for shop evaluation and repair. Shop technicians assess the equipment and provide a repair quotation for approval before work proceeds. Contact All Pro Technical Service for shipping instructions before sending equipment.

The Refurbishing Program allows All Pro Technical Service to evaluate an existing Linx printer for refurbishment. Suitability depends on the model, its condition and parts availability. All Pro Technical Service also offers refurbished Linx printers for sale. Contact All Pro Technical Service about current options.

Use OEM consumables or alternatives recommended by All Pro Technical Service. Ink and makeup fluid (solvent) should match the specific printer and application. Contact All Pro Technical Service to confirm ink and makeup fluid (solvent) compatibility before ordering.

Yes. All Pro Technical Service can supply ink cartridges for existing AutoPilot printers. AutoPilot is discontinued, and Squid Ink may not have repair parts available. Confirm repair availability for the specific printer.